Return Policy

We are a small studio offering one of a kind and small production pieces, we want you to love your item but ask you to promptly let us know if it doesn't work for you. We accept returns within 14 days of order date. To process the return, please email us at info@twonewyork.com.

You will receive a return authorization (RMA) number along with instructions on where to ship the return.

Please note all returns should be sent to the address provided in our return authorization email only,  using a delivery service with tracking capabilities.

Items will be credited 1-3 days upon receipt. Original shipping fees are non-refundable and are deducted from returns (Typically this can be from $12 to $15). Please note International shipments are final sale at this time.

Thank you!

Shipping

We offer free shipping with Fedex for all domestic purchases. If an item is returned, shipping costs are deducted from your refund (typically from $12 to $15).  When items ship we do require a signature, please email us at info@twonewyork.com if you would like to request no signature. Please note, we cannot be liable for unsigned packages. Shipping Internationally is typically $45 for most destinations, please contact us if you have any queries.