We are a small studio offering one of a kind and small production pieces, we want you to love your item and kindly ask you to promptly let us know if items do not work for you. We accept domestic returns within 14 days of purchase date.
International orders and beauty items are not returnable.
To process your return, please email us at firstname.lastname@example.org and we will respond with an RMA number and return address.
Please ship your return using a delivery service with tracking capabilities.
Items will be credited 1-3 days upon receipt. Original shipping fees are non-refundable and are deducted from returns (Typically this can be from $12 to $15). This may change due to box size.
WE OFFER FREE SHIPPING WITH FEDEX FOR ALL DOMESTIC PURCHASES. IF AN ITEM IS RETURNED, SHIPPING COSTS ARE DEDUCTED FROM YOUR REFUND. WHEN ITEMS SHIP WE DO REQUIRE A SIGNATURE, PLEASE EMAIL US AT INFO@TWONEWYORK.COM IF YOU WOULD LIKE TO REQUEST NO SIGNATURE. PLEASE NOTE, WE CANNOT BE LIABLE FOR UNSIGNED PACKAGES. SHIPPING INTERNATIONALLY IS TYPICALLY $45 FOR MOST DESTINATIONS, PLEASE CONTACT US IF YOU HAVE ANY QUERIES.