Return Policy

We are a small studio offering one of a kind and small production pieces, we want you to love your item and kindly ask you to promptly let us know if items do not work for you within 2 days of receiving your shipment. We accept domestic returns within 14 days of purchase date. Our contact email is info@twonewyork.com

*Items arriving after 14 days of receipt will result in a store credit.

International orders are Final Sale. Please so email us with any questions about product. We are happy to give you further images and measurements if needed.

To process your return, please email us at info@twonewyork.com and we will respond with an RMA number and return address. 

Please ship your return using a delivery service with tracking capabilities.

Items will be credited 1-3 days upon receipt. Original shipping fees are non-refundable and are deducted from returns (Typically this can be from $12 to $15). This may change due to box size. 

Thank you!

Shipping

WE OFFER FREE SHIPPING WITH FEDEX FOR ALL DOMESTIC PURCHASES. IF AN ITEM IS RETURNED, SHIPPING COSTS ARE DEDUCTED FROM YOUR REFUND.  WHEN ITEMS SHIP WE DO REQUIRE A SIGNATURE, PLEASE EMAIL US AT INFO@TWONEWYORK.COM IF YOU WOULD LIKE TO REQUEST NO SIGNATURE. PLEASE NOTE, WE CANNOT BE LIABLE FOR UNSIGNED PACKAGES. SHIPPING INTERNATIONALLY IS TYPICALLY $45 FOR MOST DESTINATIONS, PLEASE CONTACT US IF YOU HAVE ANY QUERIES.