We are a small studio offering one of a kind and small production pieces, we want you to love your item. We kindly ask you to promptly let us know if items do not work for you within 2 days of receiving your shipment. We accept domestic returns within 14 days of purchase date. To organize a return, email us at info@twonewyork.com. We will promptly respond with a secure address where returns are accepted.

*Please check your spam if you do not see an email from us

*Please ship your return using a delivery service with tracking capabilities.

*Items arriving after 14 days of receipt will result in a store credit.

*Items will be credited 1-3 days upon receipt. Original shipping fees are non-refundable and are deducted from returns in the amount of $15 for a pak size and $20 for box size.  

SALE 

section return policy: Items on the sale page are only available for exchange or credit to the website. "Sample sale" items are original samples, that come from our design studio: ie. they may have slight blemishes, imperfect weaving, experimental styles, without tags or are from our archive.

Thank you!

International orders are Final Sale. Please let us know if we can help you choose the right piece. We are happy to give you further images and measurements if needed.